Terms and condition

ZENTA – Terms & Conditions

Last Updated: 12/12/2025

Welcome to Zenta. By downloading, accessing, or using the Zenta Food Delivery App (“App”), you (“User”) agree to the following Terms & Conditions. If you do not agree, please do not use the App.

1. Introduction

Zenta is a platform that connects customers with restaurants and delivery partners. We act as an intermediary to facilitate ordering and delivery of food and beverages.

2. User Eligibility

To use Zenta, you must:

Be at least 18 years old
Provide accurate account details
Follow all rules mentioned in this agreement

3. Account Registration

When creating an account:

You must provide accurate information
You are responsible for maintaining confidentiality of your login details
Any activity done through your account will be considered as your action

4. Services Provided

Zenta offers:

Food ordering from partnered restaurants
Delivery services through third-party delivery partners
Payment services through integrated payment gateways

Restaurant availability, delivery times, and menu items may vary by location.

5. Orders & Confirmation

Once an order is placed, restaurants must accept it before it becomes confirmed.
If the restaurant cancels or item is unavailable, you will be notified.

Zenta is not responsible for:

Quality, taste, or quantity of the food
Wrong item made by the restaurant
Delays caused by traffic, weather, or restaurant preparation times

6. Pricing & Payments

Prices shown in the app are provided by restaurants.
Taxes, delivery charges, packaging fees, and platform fees may apply.
We do not store card details.
Payment failures are handled by the payment gateway.

7. Cancellations & Refunds

User Cancellations

Cancellation is allowed only before the restaurant accepts the order.
Once accepted, cancellation may not be possible.

Restaurant Cancellations

If a restaurant cancels due to:

Item unavailability
High order volume
Technical issues

A refund (if already paid) will be issued.

Refunds

Refunds will be credited to the original payment method.
Refund time depends on the payment gateway/bank (usually 3–7 working days).

No refunds for:

Taste preferences
Delay due to traffic/weather
Wrong address provided by the user

8. Delivery Terms

Delivery partners are third-party contractors, not Zenta employees.
Delivery time is an estimate, not guaranteed.
If the user is unreachable at delivery time, the order may be cancelled without refund.

9. User Obligations

Users must:

Provide correct delivery address
Ensure availability at delivery location
Not misuse or abuse the platform
Not resell items purchased from Zenta

10. Restaurant Responsibilities

Restaurants are solely responsible for:

Food preparation
Quality, hygiene, and safety
Packaging
Compliance with FSSAI and legal requirements

11. Platform Responsibilities

Zenta is responsible for:

Providing a digital platform
Payment processing support
Customer service assistance

Zenta is not responsible for:

Food quality or contamination
Delays caused by restaurants or delivery partners
Items lost after delivery

12. Limitation of Liability

Zenta will not be liable for any:

Food-related health issues
Loss, damage, or delays
Technical failures
Actions of delivery partners or restaurants

Your use of the app is at your own risk.

13. Intellectual Property

All app content, logos, design, and branding belong to Zenta.
No user may copy, distribute, or modify without permission.

14. Termination of Account

We may suspend or terminate accounts for:

Fraud
Misuse
Violation of these Terms
Abusive behavior toward staff or partners

15. Policy Updates

We may update these Terms at any time. Updated Terms will be posted in the app.

16. Contact Information

For any questions:

Zenta Food Delivery App
Address: Bhadrachalam, Telangana, India
Phone: +91 9059199589
Email: info@zenta.in